General Policies
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Our salon is geared towards creating a dependable and welcoming experience for your pet and you. Our policies reflect our values of maintaining safety and consistent quality. We pride ourselves on our speedy service without compromising on our character of pet pampering. Most small dog haircuts are fully completed within 1-1.5 hours of scheduled drop off time. Less stress for your pet, less time spent away from you!
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Scheduling: Pin-Up Pups solely operates on recurring schedules on Tuesday-Friday. Appointments will be set for 1, 2, or 4 week intervals at client's preference. We do not offer longer scheduling lengths at this time.
Drop-Off Protocols: All dogs are dropped off at their scheduled appointment time, up to 10 minutes before the appointment's official starting time is acceptable. All dogs must be either on a short leash or carried into the shop for safety. For the cleanliness of our salon and the comfort of client dogs, we ask everyone to please potty all pets before come inside, a side yard is available beside our shop if needed.
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Late Arrivals/No-Shows: To keep the day running smoothly and ensure all dogs are done promptly for their owners, we schedule our day by appointment only. Dogs arriving more than 10 minutes late to their appointment slot will be subject to rescheduling. We highly suggest all customers to call us in advance if they are running late or cannot make their appointment as soon as they are able to do so.
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Pick Up and Time Estimates: We are known for our quick and consistent turn-around times while maintaining quality. We ask for all dogs to be picked up within an hour once the pet is finished with its grooming session. If excessively late for pick up, an additional daycare fee may be charged.
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Matting / Humanity Before Vanity Policy: Matting is painful and stressful to brush out from a pet, and the Staff at Pin-Up Pups aims to make your dog’s experience here with us as positive as possible. Any dog found to have excessive matting will be shaved as short as necessary to remove the matting at the groomer’s professional discretion for the dog's health and safety. We will not perform services that cause undue stress, if the pet is stressed we will stop work and discuss the options with the pet's owner.